Privacy Policy

Last Updated: September 15, 2026

At TrueRock Salt, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By using the TrueRock Salt website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect certain information that is necessary to provide our products and services.

Personal Information

Depending on how you use our website, we may collect:

Full name
Phone number
Email address
Billing address
Shipping/delivery address
City and postal code
Order details
Payment-related information
Customer service communications
Information you voluntarily provide through contact forms or other forms on our website

We only request information that is reasonably necessary for providing our services and processing your orders.

2. Payment Information

When you make a payment through our website, your payment may be processed by a third-party payment provider.

Depending on the payment method used, payment providers may collect and process information such as payment card or account details.

TrueRock Salt does not intentionally collect or store complete payment card numbers or security codes on its website unless specifically required and lawfully permitted.

Third-party payment providers may have their own privacy policies and terms, which govern their handling of your payment information.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visits
Referring website
General usage information
Technical information about your interaction with our website

This information helps us understand how visitors use our website, improve website performance, and maintain security.

4. Cookies

TrueRock Salt may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Keep items in your shopping cart
Remember certain preferences
Understand how visitors use our website
Improve website functionality
Improve website performance
Measure marketing and advertising performance
Provide relevant website features

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality, including shopping-cart or checkout features.

5. How We Use Your Information

We may use your information for purposes including:

Processing and fulfilling orders
Delivering products
Confirming orders
Contacting you regarding your order
Providing customer support
Responding to inquiries
Processing payments
Managing returns, exchanges, and refunds
Improving our products and services
Improving website functionality and performance
Preventing fraud and unauthorized activity
Maintaining website security
Sending promotional communications where permitted
Complying with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to our legitimate business activities without an appropriate basis for doing so.

6. Order & Delivery Information

When you place an order, we may share necessary information with third-party service providers involved in fulfilling your order.

For example, information may be provided to:

Courier and delivery companies
Payment processors
Website hosting providers
IT and technical service providers
Customer support service providers

Only information reasonably necessary to provide the relevant service should be shared.

7. Marketing Communications

If you provide your contact information and where permitted by applicable law, we may contact you about:

New products
Special offers
Discounts
Promotions
Important business announcements

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

Please note that even if you opt out of marketing communications, we may still send essential messages relating to your orders, transactions, account, or customer service requests.

8. Third-Party Services

Our website may use third-party services to support our business operations.

These may include services related to:

Website hosting
Analytics
Online payments
Advertising
Social media
Website security
Courier and delivery
Customer communication

These third parties may process information according to their own privacy policies.

We encourage users to review the privacy policies of third-party services when appropriate.

9. Analytics

We may use analytics tools to understand how visitors interact with our website.

Analytics information may include pages visited, approximate location, device information, browser information, traffic sources, and general website usage patterns.

This information helps us understand website performance and improve the customer experience.

Analytics information is generally used in an aggregated or statistical manner where possible.

10. Advertising

TrueRock Salt may use online advertising and marketing services to promote our products.

Advertising providers may use cookies, pixels, or similar technologies to measure advertising performance or display relevant advertisements.

Where applicable, you may be able to control certain advertising preferences through your browser, device, or the relevant advertising platform.

11. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by our website.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for purposes including:

Completing transactions
Maintaining business and accounting records
Handling customer service matters
Resolving disputes
Preventing fraud
Complying with legal obligations
Enforcing agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

13. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information when reasonably necessary with trusted service providers that help us operate our business, including payment processors, couriers, hosting providers, technology providers, analytics services, and customer support providers.

We may also disclose information when required to:

Comply with applicable law
Respond to lawful requests from authorities
Protect our rights or property
Investigate fraud or security issues
Protect the safety of our customers, employees, or others

14. Children’s Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

15. External Links

Our website may contain links to external websites, social media platforms, payment providers, or other third-party websites.

We are not responsible for the privacy practices, content, security, or policies of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Opt out of promotional communications
Ask questions about how your information is used

Some requests may be subject to legal or legitimate business requirements.

To make a privacy-related request, please contact us using the contact details provided below.

17. Data Accuracy

We rely on customers to provide accurate and up-to-date information.

If your name, phone number, email address, delivery address, or other information changes, please provide updated information where necessary so that we can properly process your orders and communicate with you.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When changes are made, the updated version will be published on this page along with the revised Last Updated date.

We encourage you to review this page periodically.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

TrueRock Salt
Pakistan

Email: [info@Truerocksalt.com]
Phone / WhatsApp: [03061345448]

20. Acceptance of This Privacy Policy

By using the TrueRock Salt website, submitting information through our forms, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the website.

Thank you for trusting TrueRock Salt.