Terms & Conditions
Last Updated: September 15, 2026
Welcome to TrueRock Salt. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order.
1. About TrueRock Salt
TrueRock Salt provides salt and related food products through its website. Our products may include Himalayan pink salt, rock salt, edible salt, and other salt-based products.
Throughout these Terms & Conditions, the terms “we,” “us,” “our,” “TrueRock Salt,” and “Company” refer to TrueRock Salt.
The terms “you,” “your,” and “customer” refer to any person who accesses our website or purchases our products.
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for any fraudulent or unlawful activity.
- Attempt to gain unauthorized access to our website, servers, or systems.
- Copy, reproduce, modify, or distribute our website content without permission.
- Upload or transmit malicious software, viruses, or harmful code.
- Interfere with the normal operation or security of the website.
- Use our website to infringe the rights of another person or business.
We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, weights, sizes, and other information displayed on our website are accurate and up to date.
However, there may be minor differences between the product displayed on the website and the product delivered, including differences in:
- Colour and appearance
- Packaging
- Label design
- Texture or natural characteristics
- Product photographs
Natural salt products may vary slightly in colour, crystal size, shape, and appearance. Such natural variations do not necessarily indicate a product defect.
We reserve the right to modify product information, packaging, specifications, or availability without prior notice.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit quantities available for purchase.
- Discontinue a product.
- Temporarily suspend product availability.
- Refuse or cancel an order where necessary.
If a product becomes unavailable after you place an order, we will contact you and may offer an alternative product, refund the applicable amount, or cancel the affected portion of the order.
5. Prices
All product prices displayed on the website are subject to change without prior notice.
Prices may be changed due to factors including:
- Raw material costs
- Packaging costs
- Taxes or government charges
- Market conditions
- Promotional offers
- Operational costs
The price applicable to your order will generally be the price displayed on the website at the time your order is placed, unless there is an obvious pricing or technical error.
We reserve the right to correct pricing errors and cancel affected orders where necessary.
6. Orders
When you place an order through our website, you agree to provide accurate and complete information, including your:
- Full name
- Phone number
- Email address, where required
- Delivery address
- Billing information
- Other information necessary to process the order
Submitting an order does not necessarily mean that the order has been finally accepted.
We reserve the right to contact you for order confirmation or additional information before processing your order.
We may refuse or cancel an order if:
- Product information or pricing contains an error.
- The requested product is unavailable.
- We suspect fraudulent activity.
- The customer has provided incorrect information.
- Delivery to the provided address is not possible.
- The order violates these Terms & Conditions.
7. Payment
Payment methods available on the website may include cash on delivery, bank transfer, online payment, or other payment methods offered by TrueRock Salt.
Payment must be completed according to the payment method selected during checkout.
For online payments, payment processing may be handled by third-party payment providers. TrueRock Salt does not store complete payment card information unless otherwise required and lawfully permitted.
If a payment is unsuccessful, we may delay or cancel the order until payment is successfully completed.
8. Cash on Delivery
Where Cash on Delivery (COD) is available, the customer must pay the full amount due to the delivery representative at the time of delivery.
Customers should provide an accurate and reachable phone number so that the courier or delivery team can contact them.
Repeated refusal to receive confirmed COD orders may result in restrictions on future COD orders.
9. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated delivery period displayed on our website or communicated to the customer.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Unexpected operational delays
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
Delivery estimates are not guaranteed unless specifically stated otherwise.
Customers are responsible for providing a complete and accurate delivery address and contact information.
10. Inspection at Delivery
Customers are encouraged to inspect their package when it is received.
If the package appears seriously damaged, opened, or tampered with, please contact TrueRock Salt as soon as possible and provide photographs or other relevant evidence where requested.
Claims relating to damaged or incorrect products may require supporting photographs, order details, and other information to allow us to investigate the matter.
11. Returns, Exchanges & Refunds
Our return, exchange, and refund policies may vary depending on the type of product purchased.
Because salt and food products are consumable items, returns may be restricted for products that have been opened, used, contaminated, damaged after delivery, or otherwise unsuitable for resale.
If you receive:
- The wrong product
- A damaged product
- A defective product
- A product with a verified quality issue
please contact us promptly after delivery.
Any approved refund or replacement will be handled according to our applicable Refund & Return Policy.
We reserve the right to request photographs, videos, order information, packaging details, or other evidence before approving a claim.
12. Food Product Disclaimer
TrueRock Salt products intended for consumption should be used according to the product label and applicable instructions.
Customers should check product packaging for relevant information such as ingredients, net weight, storage instructions, nutritional information, and other applicable product details.
If you have a specific dietary requirement, allergy, medical condition, or other health concern, consult an appropriate qualified professional before consuming any food product.
TrueRock Salt does not provide medical advice through this website.
13. Storage of Products
Customers should store products according to the instructions provided on the product packaging.
Improper storage after delivery may affect the quality, texture, appearance, or usability of a product. TrueRock Salt is not responsible for damage caused by improper storage, handling, moisture exposure, contamination, or misuse after delivery.
14. Promotions & Discounts
From time to time, TrueRock Salt may offer discounts, promotional codes, bundles, or special offers.
Promotional offers may be subject to additional conditions, including:
- Specific validity periods
- Minimum order requirements
- Product restrictions
- Quantity limits
- One-time-use restrictions
Unless otherwise stated, promotional offers cannot be combined with other discounts.
We reserve the right to modify or withdraw promotions at any time.
15. Intellectual Property
All content available on the TrueRock Salt website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Product packaging designs
- Text
- Graphics
- Website design
- Icons
- Videos
- Product descriptions
- Marketing materials
is owned by or licensed to TrueRock Salt and may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, publish, distribute, sell, or commercially use our content without prior written permission.
16. Third-Party Links
Our website may contain links to third-party websites, payment providers, courier services, social media platforms, or other external services.
These websites are operated independently from TrueRock Salt.
We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites. You should review their respective terms and privacy policies before using them.
17. Website Accuracy & Availability
We make reasonable efforts to keep our website available and information accurate.
However, we do not guarantee that:
- The website will always be available.
- The website will always operate without interruption.
- All information will always be completely accurate or error-free.
- The website will be free from technical problems or harmful components.
- Product availability information will always be current.
We may temporarily suspend the website for maintenance, updates, security reasons, or technical issues.
18. Limitation of Liability
To the extent permitted by applicable law, TrueRock Salt will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are not responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, natural disasters, severe weather, government restrictions, technical failures, strikes, or other unforeseen events.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
19. Customer Responsibility
You are responsible for ensuring that:
- The information you provide to us is accurate.
- You use our products appropriately and according to their labels.
- You follow applicable storage instructions.
- You do not misuse the website.
- You do not use our products for unlawful purposes.
- You review product information before placing an order.
20. Privacy
Your use of our website is also subject to our Privacy Policy.
We may collect and process information necessary to process orders, provide customer support, communicate with customers, improve our website, and comply with applicable legal requirements.
Please review our Privacy Policy for further information regarding how personal information is handled.
21. Changes to These Terms
TrueRock Salt reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when the updated Terms & Conditions are published on this website.
Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.
We recommend checking this page periodically for updates.
22. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.
Any dispute arising from the use of this website, purchase of products, or these Terms & Conditions shall be subject to the applicable courts and legal jurisdiction of Pakistan.
23. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect.
24. Contact Us
If you have any questions regarding these Terms & Conditions, your order, our products, or our services, please contact TrueRock Salt through the contact details provided on our website.
TrueRock Salt
Pakistan
By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.